Politica de Envio

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During periods of high demand, processing times may be slightly longer. We appreciate your patience.

Shipping Times & Delivery Estimates

Shipping times may vary depending on your location. Estimated delivery times are as follows:

  • Europe: 5–10 business days

  • United States & Canada: 7–12 business days

  • Rest of the world: 10–15 business days

Please note that these are estimated delivery times and not guaranteed. Delays may occur due to customs clearance, carrier issues, or external factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout and will be displayed before you complete your purchase.
In some cases, we may offer free shipping promotions , which will be clearly indicated on the website.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 48 hours for tracking information to update.

Customs, Duties, and Taxes

My store is not responsible for any customs duties, taxes, or import fees that may apply to your order. These charges are determined by your local customs authority and are the responsibility of the customer.

Incorrect Address Information

Please ensure that all shipping information is correct at checkout.
We are not responsible for orders that are delayed or lost due to incorrect or incomplete shipping addresses provided by the customer.

If you notice an error in your address, please contact us immediately at joelromeromk5@gmail.com . We will do our best to assist, but we cannot guarantee changes once the order has been shipped.

Lost or Delayed Packages

If your order appears to be delayed or marked as delivered but not received, please contact us at joelromeromk5@gmail.com . We will work with the shipping carrier to investigate the issue and assist you as best as possible.

Damaged Packages During Shipping

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the packaging and item, so we can resolve the issue promptly.

Contact Us

If you have any questions about shipping or your order, please contact us at:
📧 joelromeromk5@gmail.com